Returns and Refunds
Our return & exchange policy
If you're not happy with your purchase, we want to make it right. You can return or exchange your item for up to 30 days after purchase (date shipped for online orders).
- All items must be in good condition and unaltered, and accompanied by the original packaging, warranty and instructions.
- All refunds are credited to the same tender as the original purchase.
- Trade-Ins - You will receive either your original trade-in or similar merchandise.
- Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease. No refunds are issued on gift cards unless required by law.
- For Online Orders: We will credit your original payment method, excluding delivery charges.
Preparing your return by mail
To return a shipped item to hinterfallen.com, please follow these steps:
- Box your item up securely, in the original packaging if possible.
- Your packing slip and all original documents MUST accompany your return. Let us know your reason for return on the packing slip—we're always looking for ways to do it better!
- Stick the pre-printed return label on the center of the box and your pre-printed return address on the top left corner of the box.
- Ship your package pre-paid and insured for the full purchase price.
- WHAT HAPPENS NEXT?
- Our Quality Assurance team will inspect your shipment before we can process a refund. If everything looks good, we will credit your original payment method, excluding delivery charges, within 10 days of receiving your package.
Please note: hinterfallen.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.